Returns & Refunds
Brand New Sofas
For brand new products, Cloud Living handles returns, refunds, replacements and other remedies in accordance with our store terms and Australian Consumer Law (ACL).
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-mind return requests will be assessed on a case-by-case basis and are not automatically available. Please contact us to discuss your situation.
Pre-Loved Sofas
Pre-loved sofas are unique, individually inspected second-hand items. We strongly encourage customers to:
- Inspect the sofa in person at our Jandakot showroom before purchasing, or
- Request detailed photos and/or video prior to purchase
Where consumer guarantees apply under Australian Consumer Law, your rights remain unaffected regardless of the second-hand nature of the product.
Contact Us
If you have a concern about a product you’ve purchased, please reach out to us as soon as possible and we’ll work to resolve it promptly.
Cloud Furniture Pty Ltd trading as Cloud Living
Showroom: Unit 12, 49 Biscayne Way, Jandakot WA 6164
WhatsApp: 040 174 2431